I agree with him and, in listening to his words, I could see how that might be challenging in so many ways rather than supportive. As he says it requires a choice about how to act rather than how to be. A choice often involves what you should, could, must or ought to do.
Most of us want to be harmless. We try to avoid offending others and often find ourselves doing so in spite of that. We may be silent, not wanting to upset another, forgetting that if they are upset, they are simply being set up to learn something. As John says, that means we create a set of rules and regulations and apply them. These are the moral laws usually and may become the law itself. However, there will always be the exception to prove the rule – and then what happens?